Southern Oregon Rehabilitation Center & Clinics (SORCC)

Coming on VA Campus

 

    

Safety Precautions you can Expect During Visit

NOTICE: Must Wear Face Covering Visiting VA Facilities

By now, you’ve heard about the coronavirus disease, known as COVID-19, that’s causing illness around the world. We’re doing all we can to make sure everyone in every VA facility — patients, families, visitors, and staff — stays as safe as possible during this situation.

Fortunately, VA SORCC is ready. We have plans in place to protect everyone who receives care, visits, or works at one of our facilities. Our plan will follow guidance from federal, state and local governments. Safe care is our mission and our continuing commitment to you.

For Veterans, families and visitors, that means your VA visit will be different for a while.

Call before visiting- If you’re experiencing symptoms of Corona Virus, please call the call center at 541- 826-2111 for telephone screening and further instructions on how to receive care. Or sign in to My HealtheVet and send a secure message. You may be able to get diagnosed and receive care through VA telehealth without having to come in at all. Please plan to arrive no sooner than 5-10 minutes before your scheduled appointment time as waiting room space will be limited. Please ensure that you bring your face covering and place it over your nose and mouth as you approach the screening area. If you walk or ride your bike onto station, your temperature might be increased due to the increased temperatures outside and you might have to sit in the shade and/or drink water to lower your temperature prior to continuing on station.

VA SORCC has added protocols to ensure the safety of its staff, patients and visitors. You will be met at the entrance check point by a staff member that can provide you a facemask if you do not have one. They will greet you, ask screening questions about any flu-like symptoms and check your temperature. Depending on your answers, a VA health care professional will assist you on the next steps of your visit. At this time, we do ask that VISITORS BE RESTRICTED TO CARE GIVERS ONLY AND NO CHILDREN UNDER THE AGE OF 13. Call or visit our website www.southernoregon.va.gov and Facebook page before visiting so you’re aware of changes.

 Safety precautions you can expect if you visit a VA health care facility

 

We will use appropriate personal protection for employees, Veterans and visitors to include facemasks worn at all times unless otherwise directed by a medical professional.

Please pay close attention to all new signs throughout the building to ensure safe physical distancing, as signage may be on the floors, hanging from ceilings, on furniture or walls.

We will clean the facility using recommendations outlined by the Centers for Disease Control and Prevention (CDC).

For the latest VA updates on coronavirus and common-sense tips on preventing the spread of disease, visit

For more information about coronavirus, please visit https://www.cdc.gov/coronavirus/2019- ncov/index.html. https://www.publichealth.va.gov/n-coronavirus/.

 

VA Southern Oregon Rehabilitation Center and Clinics Health Care System (VA SORCC) is taking extra precautions aimed at limiting COVID-19 exposure risk to Veterans, employees, volunteers, and visitors.

Veterans who are concerned they may have symptoms of COVID-19 (Coronavirus Disease 2019), flu or cold should call 1-541-826-2111 to speak to their team before coming to VA SORCC facilties or send a secure message through My HealtheVet.

Our Residential Rehabilitation Treatment Program (RRTP) is continuing to provide treatment and accepting requests for admission that follow a rigorous screening process; however, we are reducing passes from our RRTP program to reduce community exposure. If you have any questions, please contact our RRTP admission team at (541) 826-2111 ext. 3210

Beginning Wednesday, March 23^rd VASORCC will be performing drive-through health screenings. All Veterans, employees, visitors, volunteers and contractors will be screened before entering VA SORCC facilities. Grants Pass and Klamath Falls clinics will be screening at the main entrance. This may lengthen entry times, so patients are advised to allow for that when arriving for their appointments.

The screening consists of three questions:

Do you have a fever or worsening cough or shortness of breath or flu-like symptoms?

Have you or a close contact traveled to an area with widespread or sustained community transmission of COVID-19 within 14 days of symptom onset?

Have you been in close contact with someone, including health care workers, confirmed to have COVID-19?

 
Visitor policies are as follows:

A temporary “no visitor” policy has been adopted at all VA SORCC facilities.

visitors to the Domiciliary, Residential Units, and inpatient units is no longer permitted. These units are being strictly monitored to protect patients deemed more vulnerable and at higher risk.

For outpatient clinic appointments, we strongly encourage Veterans to limit family members to one while accompanying them to their appointment or immediate caregivers only and no children under 12 years of age.

 
To help keep our Veterans and employees safe, we stronly encourage you to call your team prior to your scheduled appointment to determine if you are eligible to receive your care by telephone or video.

 Currently, the below services are temporarily on hold to help limit exposure of our high-risk Veterans in the community and on campus.

Podiatry: tenotomy, toe-nail avulsion

Orthopedics: joint injections

Dental: only urgent procedures

 
VA SORCC has cancelled special events and/or activities and is temporarily ceasing all participation in public outreach events through April 30, 2020.

 We understands these actions may be inconvenient to some; however, these measures will help protect those who trust VA for their care and the employees who provide that care. Additional changes to our operations may be made as the situation changes.

 More information for Veterans is here: https://www.va.gov/coronavirus

For more information about COVID-19, visit the CDC Coronavirus Disease 2019 website.