Southern Oregon Rehabilitation Center & Clinics (SORCC)
Virtualy Expanding Veterans Access to Care
The VA Southern Oregon Rehabilitation Center & Clinics (VA SORCC is Committed to providing high-quality care while keeping Veterans safe from the coronavirus (COVID-19).
“Due to COVID-19 precautionary measures and out of concern for our Veterans, we are honoring current social isolation and distancing guidelines for Veterans and staff. Through VA’s virtual care tools, we are able to leverage available technology to provide care and access to healthcare information so that our patients and staff are as safe as possible during this time.” Says Tracy Dekelboum, LCSW, Chief, Telehealth Service.”
To help us address our Veterans’ most-urgent needs first, the VA SORCC asks that Veterans use our online tools for routine or non-urgent questions. Here are some examples:
Telephone or Video Appointments – Veterans can receive care at home — either over the phone or via video using VA Video Connect on their computers, smartphones, or tablets. To set up telephone or video appointments, Veterans can send their provider a secure message on My HealtheVet by visiting myhealth.va.gov. Veterans may also call, but VA is requesting that Veterans only call with urgent needs at this time. To learn more about VA Video Connect, visit mobile.va.gov/app/va-video-connect.
Prescription Refills – Veterans can request prescription refills and order and ship medications to their homes using My HealtheVet or the Rx Refill mobile app. Download the app at mobile.va.gov/app/rx-refill. Text Message Reminders – Veterans can use Annie’s Coronavirus Precautions protocol to send automated text messages with information about COVID-19. This application helps Veterans monitor for symptoms and can assist if they need to contact their VA facility for care. Enroll at mobile.va.gov/annie. Secure Messaging – With My HealtheVet, VA’s online patient portal, Veterans can send online secure messages to your VA health care team to ask them nonurgent health questions. Register at www.myhealth.va.gov.
We are dedicated to providing the safest environment for our Veterans and staff. Although the tool of bringing video to where a Veterans is located has been around for some time, it is a great option for providing care during times like these. The VA is continuously developing Connected Care tools so that our Veterans can access the information they need and the care they need at their pace and time.