Southern Oregon Rehabilitation Center & Clinics (SORCC)
VA SORCC COVID-19 Update
By now, you’ve heard about the coronavirus disease, known as COVID-19, that’s causing illness around the world. We’re doing all we can to make sure everyone in every VA facility — patients, families, visitors, and staff — stays as safe as possible during this situation.
Fortunately, VA SORCC is ready. We have plans in place to protect everyone who receives care, visits, or works at one of our facilities. Our plan will follow guidance from federal, state and local governments. Safe care is our mission and our continuing commitment to you.
For Veterans, families and visitors, that means your VA visit will be different for a while.
Call before visiting- If you’re experiencing symptoms of Corona Virus, please call the call center at 541- 826-2111 for telephone screening and further instructions on how to receive care. Or sign in to My HealtheVet and send a secure message. You may be able to get diagnosed and receive care through VA telehealth without having to come in at all. Please plan to arrive no sooner than 5-10 minutes before your scheduled appointment time as waiting room space will be limited. Please ensure that you bring your face covering and place it over your nose and mouth as you approach the screening area. If you walk or ride your bike onto station, your temperature might be increased due to the increased temperatures outside and you might have to sit in the shade and/or drink water to lower your temperature prior to continuing on station.
VA SORCC has added protocols to ensure the safety of its staff, patients and visitors. You will be met at the entrance check point by a staff member that can provide you a facemask if you do not have one. They will greet you, ask screening questions about any flu-like symptoms and check your temperature. Depending on your answers, a VA health care professional will assist you on the next steps of your visit. At this time, we do ask that VISITORS BE RESTRICTED TO CARE GIVERS ONLY AND NO CHILDREN UNDER THE AGE OF 13. Call or visit our website www.southernoregon.va.gov and Facebook page before visiting so you’re aware of changes.
Safety precautions you can expect if you visit a VA health care facilit
We will use appropriate personal protection for employees, Veterans and visitors to include facemasks worn at all times unless otherwise directed by a medical professional.
Please pay close attention to all new signs throughout the building to ensure safe physical distancing, as signage may be on the floors, hanging from ceilings, on furniture or walls.
We will clean the facility using recommendations outlined by the Centers for Disease Control and Prevention (CDC).
For the latest VA updates on coronavirus and common-sense tips on preventing the spread of disease, visit https://www.publichealth.va.gov/n-coronavirus/.
Veterans Face to Face Visits
If face to face is determined beneficial for you at this time. When coming to your appointment, you can expect:
On arrival you will be directed to a drive thru screening station, asked a series of screening questions and have your temperature taken. If you walk or ride your bike onto station, your temperature might be increased due to the increased temperatures outside and you might have to sit in the shade and/or drink water to lower your temperature prior to continuing on station.
- Everyone is required to wear a face covering while on campus and is requested to place the face covering over their nose and mouth as they approach the drive-up screening area and while on the VA campus. If you do not have a face covering, one will be provided for you.
- No children under 13 are allowed on campus at this time. Non-patient visitors will not be allowed in the facility unless it is an essential caregiver.
- If you need transportation assistance to your appointment and/or back to your car, call 541-826-2111 ext. 3226 ext. or ext. 3711 to make arrangements for a shuttle.
- Social distancing signage will be posted in waiting areas. Please be attentive to instructions. High traffic areas such as waiting rooms and restrooms are cleaned regularly for the safety of all.
If you experience any symptoms of COVID-19 (e.g. fever, new/worsening cough, difficulty breathing, cold or flu-like symptoms, etc.) Please contact the call center for instructions. We may be able to convert your appointment to a Video appointment to better serve you and protect your fellow Veterans.